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Wednesday, October 14 • 2:50pm - 3:50pm
Designing Services for Security: Information Security Management Throughout the Service Lifecycle

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Teaching, research and service are at the core of the University's mission; yet services to support these pillars have lagged behind demand when they involve the use of sensitive data or information. With the recent push toward the adoption of IT Service Management (ITSM), driven by the IT Transformation (ITX) Program, Penn State has the opportunity to fill this need by proactively designing secure services. This presentation will introduce the basic concepts of ITSM, address how existing security practices fit into the ITSM framework, and discuss the benefits of proactively designing security into services.


Speakers
avatar for Craig Haynal

Craig Haynal

Service Delivery Manager, Penn State
Craig Haynal works for Information Technology Services as a Service Delivery Manager and focuses on improving the way Penn State designs and delivers IT services. He has been with the University for over 16 years and worked for Information Technology Services since 2010. He specializes in IT Service Management and has a broad background in customer service, systems and network administration, software development, and project management.
SI

Sarah Irwin

Sarah Irwin works for Information Technology Services as a Service Delivery Manager and has been with Penn State for 6 years. She has experience managing contracts for restricted use research data and applies this expertise to improving the design and delivery of services.



Wednesday October 14, 2015 2:50pm - 3:50pm
Room 207 The Penn Stater Conference Center Hotel

Attendees (15)